Toni Shope, a native of North Carolina, began as the Client Services Manager with SAFEbuilt in April 2017. SAFEbuilt is one of the leading providers of community development services in the country, partnering with over 500 communities. Prior to her work with SAFEbuilt she worked at the Alliance for Innovation for 11.5 years as the Strategic Initiatives Director and East Regional Director. She worked on various projects including the organization’s Strategic Plan, Research Projects, the Innovation Academy and Content Development. She completed both her undergraduate and graduate coursework at Appalachian State University. Toni has a Master of Public Administration and a Bachelor of Science Degree in Criminal Justice. In addition, she completed Duke University’s Certificate in Non-Profit Management program and obtained her CAE in 2009 from the American Society of Association Executives.
Mark retired in 2013 after a 42-year career serving as a Senior Executive in higher education, retail, healthcare and professional sports organizations. In addition to other leadership positions Mark has served as the Chief Administrative Officer and Assistant Treasurer for the University of Illinois, Assistant Comptroller for Sears International and Vice President of Finance for the Arena Football League. His education and broad training in finance, accounting and business operations earned him a reputation as a turn-round specialist. This provided him with the foundation for developing the expertise to prepare and execute strategic plans, recruit and motivate management teams, finance and manage projects and lead systems design and business process improvement initiatives. Mark completed his Bachelor’s degree in Accounting and Business Administration and earned a Masters of Business Administration from the Northwestern University, J.L. Kellogg Graduate School of Management.
Tucker Mann brings a wealth of knowledge to the MeterSYS Board after serving almost 40 years within various roles of the electric utility industry. This includes 20 years leading customer service for Progress Energy (now Duke Energy - the largest integrated electric utility in the U.S.) in the role of Vice President. Tucker led the consolidation of approximately 100 local payment offices into the technologically-advanced Customer Service Center (CSC). As head of the CSC, Tucker managed over 450 full-time employees which served over 3.7 million customers post-merger, where he helped the CSC become one of the premier examples of utility customer service operations in the country. His contribution to the MeterSYS Advisory Board will be especially focused on refining our utility operations and customer services and enhancing our business strategy overall. Tucker has his BA in Business Administration from UNC Chapel Hill.
Kristin is an involved leader who provides concept design consultation for organizational and individual performance enhancement through design or refinement of selection, assessment, development and training programs. Kristin began her academic grounding as a Morehead Scholar. She gained her corporate perspective facilitating the corporate merger of the SmithKline & French and Beecham pharmaceutical companies’ sales forces. She has created professional development programs for the United States Army Special Operations Command, the foundations for a senior executive recruiting program for Morrison Cafeteria and has built multiple individual performance enhancement programs for small elite agencies throughout the nation.