Project Implementation

The hardest step for any smart metering project is the first step.  Our team provides utilities with a step by step implementation strategy that successfully moves projects forward. Our initial analysis of an organization contributes significantly by identifying the need for customer relations and field process improvements, meter services training and development, asset inventories, bill printing outsource, and systems configuration for improved utility billing and meter data management. MeterSYS® takes an intentional approach to project management in which the facilitation of the implementation is run as a full program of work, not just a short-term project. Our experienced project managers serve to augment the utility’s staff and ensure the multiple vendors, contractors, project team are operating in sync. We also help keep the public informed throughout the implementation process and help the utility ensure citizen questions and complaints are well addressed and responded to in a timely fashion. With so many moving parts and the utility still expected to maintain business as usual, MeterSYS® can help make sure your project is completed on time and on budget.

As with all technology investments, education and training are critical components of a smart metering project.  Our training approach gains greater results in user confidence, improved customer support, and retention of skills and system knowledge. Smart metering technologies are continuously evolving and it is critical for utilities to evaluate and make decisions on their long-term AMI/AMR solutions through accurate and real-time information.  Our “Field-to-Finance” approach evaluates key business processes as a system and ensures the entire workflow is optimized and that employees are empowered to use technology to provide more proactive customer service and improve their effectiveness and utility operations.