Our Meter-to-Customer approach evaluates key business processes to identify, define, develop, and optimize the following key operational areas that are critical for successful implementation from project initiation to project close-out:

PUBLIC COMMUNICATION

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METERING, BILLING, AND CUSTOMER SERVICE PROCESS IMPROVEMENTS

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UTILITY OPERATIONS TRAINING AND DEVELOPMENT

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ASSET AND WORK ORDER MANAGEMENT

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UTILITY BILLING AND METER DATA MANAGEMENT

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LEVERAGE TECHNOLOGY

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Our Intentional Approach to Project Management

✓ Facilitating the implementation as a full program of work, not just a short-term project

✓ Augmenting utility staff and ensure the vendors, contractors, and project team are operating in sync

✓ Working with the utility to create a comprehensive and multi-platform communications plan to ensure the public is informed throughout implementation

✓ Managing project budget and timeline to make sure your project is completed on time and on budget

✓ Providing education and training to enhance user confidence, improve customer service, and expand essential skills and system knowledge