PROJECT IMPLEMENTATION AND MANAGEMENT

Our Meter-to-Customer approach evaluates key business processes to identify, define, develop, and optimize the following key operational areas that are critical for successful implementation from project initiation to project close-out:

PUBLIC COMMUNICATION

AMI technology education and benefits, conservation initiatives, and the value of consumption history data

METERING, BILLING, AND CUSTOMER SERVICE PROCESS IMPROVEMENTS

Read automation, data integration, performance measurements, and defining standard operational procedures

UTILITY OPERATIONS TRAINING AND DEVELOPMENT

Technology job aids, software proficiency training, and reporting

ASSET AND WORK ORDER MANAGEMENT

Inventory tracking, infrastructure planning and maintenance, and service order management and automation

UTILITY BILLING AND METER DATA MANAGEMENT

Systems interfacing, custom configurations, and comprehensive reporting

LEVERAGE TECHNOLOGY

Remote disconnect metering, leak detection, system health, and
distribution operations

Our Intentional Approach to Project Management

✓ Facilitating the implementation as a full program of work, not just a short-term project

✓ Augmenting utility staff and ensure the vendors, contractors, and project team are operating in sync

✓ Working with the utility to create a comprehensive and multi-platform communications plan to ensure the public is informed throughout implementation

✓ Managing project budget and timeline to make sure your project is completed on time and on budget

✓ Providing education and training to enhance user confidence, improve customer service, and expand essential skills and system knowledge