Our “Meter-to-Customer” approach evaluates key business processes to identify, define, develop, and optimize the following key operational areas that are critical for successful implementation from project initiation to project close-out:
PUBLIC COMMUNICATION
AMI technology education and benefits, conservation initiatives, and the value of consumption history data
METERING, BILLING, AND CUSTOMER SERVICE PROCESS IMPROVEMENTS
Read automation, data integration, performance measurements, and defining standard operational procedures
UTILITY OPERATIONS TRAINING AND DEVELOPMENT
Technology job aids, software proficiency training, and reporting
ASSET AND WORK ORDER MANAGEMENT
Inventory tracking, infrastructure planning and maintenance, and service order management and automation
UTILITY BILLING AND METER DATA MANAGEMENT
Systems interfacing, custom configurations, and comprehensive reporting
LEVERAGE TECHNOLOGY
Remote disconnect metering, leak detection, system health, and
distribution operations